Loading...
Get quick answers to common questions about booking, installation, and our services.
A.A new Tata Play connection starts at ₹1,899 for the HD Box Only plan. The most popular HD Dhamaka Pack costs ₹3,390 and includes the dish antenna, HD set-top box, cables, professional installation, and ₹3,600 recharge balance. The Binge+ 4K Android box is also ₹3,390 with complete installation.
A.Yes, installation is completely free with all Tata Play plans. Our certified technician handles dish mounting, cable routing, and signal alignment at no additional charge. You only pay the plan price — there are no hidden installation fees.
A.Yes, cash on delivery (COD) is accepted for all Tata Play plans. You can also pay via UPI (Google Pay, PhonePe, Paytm), debit/credit card, or bank transfer. Payment is collected by the technician after installation is complete.
A.Yes, Tata Play lets you choose individual channels or pre-made channel packs. Under TRAI regulations, you can pick exactly the channels you want. Popular options include the Tamil Combo pack, South Combo pack, and Hindi Entertainment pack. You can also create a custom bouquet from 600+ available channels.
A.Tata Play HD is a standard high-definition set-top box that plays live DTH channels in 1080i quality. Binge+ 4K is a 4K Android set-top box that plays live DTH channels AND runs OTT apps like Netflix, Prime Video, and Disney+ Hotstar. Binge+ also includes Google Assistant voice control, built-in Chromecast, and 7-day catch-up TV. Both cost ₹3,390 for the complete installation.
A.Tata Play installation happens within 2–4 hours of booking in most areas of Tamil Nadu. We offer same-day installation for orders placed before 5 PM. The physical installation takes 30–45 minutes for a standard setup and 45–60 minutes for Binge+ 4K with Wi-Fi configuration.
A.You need a valid address proof (Aadhaar card, passport, voter ID, or utility bill) and one passport-size photograph. Our technician collects these during installation. For porting, you also need your old DTH subscriber ID. No photocopies needed — we capture everything digitally.
A.Yes, we install Tata Play in apartments, flats, gated communities, and multi-story buildings. For apartments, the dish can be mounted on the building rooftop, balcony railing, or window wall. Our technician carries the appropriate mounting brackets and cable lengths. In gated communities, we coordinate with the security/maintenance team for rooftop access.
A.Yes, weekend installation is available including Saturdays and Sundays. Our operating hours are 8:00 AM to 9:00 PM, seven days a week, with no extra charges for weekend or evening installations. You can book for any time slot that suits you.
A.To book via WhatsApp, simply send "Hi" to 81484 44444 on WhatsApp. Our team responds within 5 minutes during business hours. Share your name, address, and preferred plan — we'll confirm the booking and assign a technician. You'll receive the technician's name and contact number before the visit.
A.DTH porting is the process of switching from one DTH provider to another while reusing your existing dish antenna. When you port to Tata Play from Airtel DTH, Sun Direct, or Dish TV, we replace only the set-top box and re-align your dish to Tata Play's satellite signal. Your old connection is automatically cancelled after porting.
A.To switch from Airtel DTH to Tata Play, call us at 81484 44444 or WhatsApp. Our porting plan costs ₹2,890 and includes 12 months free subscription. We handle all paperwork — you don't need to contact Airtel separately. The technician swaps your box, re-aligns the dish, and activates Tata Play within 1 hour.
A.Switching from Sun Direct to Tata Play takes about 1 hour and costs ₹2,890 with 12 months free subscription. Call 81484 44444 to book. Our technician replaces the Sun Direct box with a new Tata Play HD box, re-points the dish, and activates your connection. Sun Direct is automatically notified about the porting.
A.Yes, Tata Sky and Tata Play are the same DTH service. Tata Sky was rebranded to Tata Play in February 2022. All Tata Sky set-top boxes, subscriptions, and services continue to work under the Tata Play brand without any changes. The channel lineup, app, and customer service remain identical.
A.Tata Play offers 60+ Tamil channels including Sun TV, Vijay TV (Star Vijay), Zee Tamil, Colors Tamil, KTV, Sun Music, Kalaignar TV, Polimer TV, Jaya TV, and all regional news channels. Tamil channel packs start at ₹153/month. You can also add individual channels à la carte starting from ₹1/month.
A.Yes, Tata Play DTH works across all 38 districts of Tamil Nadu via satellite signal. Coverage is available in cities, towns, and villages — anywhere with a clear view of the southern sky. We provide installation services in Chennai, Coimbatore, Madurai, Salem, Trichy, Tirunelveli, Vellore, Erode, and all other Tamil Nadu districts.
A.Tata Play set-top boxes come with a 1-year manufacturer warranty from the date of installation. The warranty covers hardware defects, motherboard issues, and power supply failures. It does not cover physical damage, water damage, or lightning strikes. Dish antennas and LNBs also carry a 1-year warranty.
A.Yes, Tata Play Multi TV lets you connect up to 4 TVs using a single dish antenna. Each TV gets its own set-top box and can play different channels independently. The additional monthly cost is ₹50–₹100 per extra TV. One dish with a multi-output LNB serves all TVs. Call 81484 44444 to set up Multi TV.
A.Weak signal is usually caused by dish misalignment, weather (heavy rain), or cable damage. First, try restarting the set-top box. If the issue persists, call us at 81484 44444 — our technician will visit to re-align the dish and check cables. Signal issues during heavy rain (rain fade) are temporary and resolve automatically.
A.You can recharge Tata Play via the Tata Play app, website (tataplay.com), Paytm, PhonePe, Google Pay, or any online recharge portal. You can also recharge at local retail shops. For auto-recharge, link your credit/debit card or UPI in the Tata Play app to never miss a recharge date.
A.Tata Play allows cancellation within 15 days of installation with a full refund of the equipment cost. After 15 days, the set-top box is non-refundable but you can deactivate the subscription anytime without penalties. There is no lock-in period for monthly subscriptions. Contact us at 81484 44444 for cancellation assistance.
A.Yes, Tata Play HD boxes support USB recording. Connect a USB pen drive or external hard drive to the USB port on the set-top box to record live TV. Binge+ 4K also offers 7-day catch-up TV, which lets you watch shows aired in the last 7 days without needing to record them.
A.First, replace the batteries (AAA type). If the remote still doesn't work, try re-pairing it: press and hold the OK and 1 buttons together for 5 seconds. For Binge+ Bluetooth remotes, go to Settings → Remotes & Accessories → Pair Remote. If the issue persists, call 81484 44444 for a replacement remote.
A.The "No Signal" error means the TV is not receiving input from the set-top box. Check that the HDMI/RCA cable is firmly connected, the correct TV input source is selected (HDMI1, HDMI2, AV), and the set-top box is powered on. If the set-top box shows "No Signal" on its display, the dish cable may be disconnected — check the cable connection at the back of the box.
Our support team is available from 8 AM to 9 PM every day. Message us on WhatsApp for instant replies in English or Tamil.