Moving house: how to shift your Tata Play connection
3 min read · Updated 31 July 2026
Your subscription and set-top box move with you — you keep the same account, the same balance and the same channel pack. What cannot move is the installation itself: the dish has to be taken down, re-mounted at the new address and re-aligned to the satellite. Book the shift a few days ahead so the visit lands close to your moving date.
What you take with you
Take the set-top box, the remote and the power adapter. These carry your account, so nothing about your subscription changes.
The dish and its wall mount can come too if they are yours and easy to remove, but they are rarely worth dismantling. Alignment is specific to where the dish sits, so it has to be redone regardless.
What happens at the new address
A technician mounts the dish where it has a clear view of the satellite, runs fresh cable to your TV point, connects your existing box and aligns the signal.
If the new place has more than one television, it is worth asking about a second connection while the technician is already there with cable and tools.
- 1Tell us your new address and the date you will have access.
- 2We confirm a slot — ideally a day or two after you move in, once furniture is placed.
- 3The technician mounts the dish and routes cable, typically 45 minutes to an hour.
- 4Your existing box is connected and the signal aligned. Your channels return exactly as before.
Things that slow a shift down
No line of sight. Apartments facing the wrong way, or a new building blocking the view, can mean the dish needs an unusual position. The technician will find the best available spot.
Society permission. Many apartment associations require written approval before anyone works on the roof. Arranging that in advance saves a wasted visit.
Moving out of Tamil Nadu. We install across all 38 districts here; beyond the state, Tata Play's national service handles the shift.
Questions people ask
Do I lose my balance or channel pack when I move?
No. The account lives on the set-top box, so your balance, pack and viewing history are unaffected. Shifting is a physical re-installation, not a new connection.
How much does shifting cost?
A relocation visit is charged separately from a new connection because it is labour and materials rather than new equipment. Call 81484 44444 with your new address for a current quote — it depends on the mount required and the cable run.
Can I shift it myself?
Re-aligning a dish without a signal meter is frustrating and usually ends in a poor-quality picture that fails in the first heavy rain. The alignment tolerance is small enough that it is worth having done properly.